Job Summary/Objective
The Thrive Coordinator is a location-specific position, responsible for the sales and production of the Personal Training Department. The PTSC works closely with the PT Manager and Coaches
to meet the department’s sales and training goals. In addition to PT sales and lead generation, the
PTSC ensures the maximum effectiveness of selling by instituting ongoing training and development to PT coaches.
General Accountabilities
• Performs selling of Thrive sessions & packages, as outlined and approved by City Fitness and Thrive
• Provides professional, knowledgeable and courteous customer service.
• Performs all cashiering functions in accordance with department and company cash handling policies and procedures.
• Performs ongoing sales training, development, and evaluations for coaches at all levels
• Conducts staff meetings on regular basis
• Communicates areas of accountability and performance expectations to coaches
• Generates and maintains program leads and member pipeline
• Communicates and implements “best practices” as they relate to the success of the department
• Keeps immediate supervisor promptly and fully informed of all issues or unusual matters and takes prompt corrective action where necessary or suggests alternative courses of action which may be taken
• Ensures completion of various daily, weekly and monthly tasks and reports, in a timely and accurate manner, as assigned or requested by management.
• Solicits and reacts accordingly to positive and negative feedback.
• Represents the company in a professional manner at all times.
• Performs other duties and responsibilities as required or requested.
Competencies:
• Utmost ethical conduct
• Willingness & ability to ask for money
• Ability to motivate/ lead and manage others
• Dedication to maintaining personal integrity and one’s own health and fitness
• Ability to present oneself as well as the company in a professional manner
• Ability to prioritize, organize, and manage time efficiently
• Attention to detail
• Strong interpersonal and customer service skills
• Ability to balance a customer-oriented and a results-driven approach
• Ability to deal with pressure of meeting sales quotas
• Ability to take initiative and problem solve
• Adapts very well to change and inconsistency in the workplace