Nature & Scope:
Reporting to the Fitness Supervisor, the Personal Trainer/Member Experience Representative will work collaboratively with all YMCA staff and volunteers to provide exceptional service to members and guests of the YMCA. They will provide members with a comfortable and productive fitness environment through quality customer service and personal training and help the fitness department meet personal training targets.
Major Responsibilities:
- Assist individual members with their fitness programs, in a positive and professional manner
- Build meaningful relationships through daily interaction with YMCA members, visitors, and colleagues
- Cultivating personal training relationships by presenting the value of personal training to new and existing members.
- Perform member orientations to the fitness facility
- Perform all mandatory administration duties and records
- Clean all prescribed areas based on infection prevention protocols including fitness and high touch areas
- Ensure the safety of all members, participants, staff, and property by following YMCA standards/policies/procedures and ensuring they are maintained amongst all members and staff – this includes the free weight, stretching, circuit and cardio areas