As a Health & Wellness Coordinator, you will coordinate various health and wellness programs and initiatives within our organization. You will play a vital role in promoting member well-being, creating a positive environment, and supporting a culture of wellness. Your expertise and passion for health and wellness will contribute to the overall success of our organization and the well-being of our community.
Together with the Health & Wellness Director, you will create a positive and inspiring environment that fosters growth and success for our members and staff alike. Serving as a point of contact for our Health & Wellness programs, you will be responsible for delivering exceptional customer service and ensuring a seamless experience for our members. Additionally, you will lend a helping hand with Fitness Center duties as needed, ensuring the smooth operation of our facility.
How You Will Make an Impact
The member relations aspect of this position requires that relationship building is a top priority at all times. The Health & Wellness Coordinator must attend to the needs, and requests of health seekers, members, and all people associated with the YMCA in a courteous and friendly manner, using the Y voice.
- Assist in auditioning and interviewing Health & Wellness team members.
- Support the training and onboarding of new team members.
- Observe trainers during consultations and provide regular feedback for a seamless and consistent process.
- Collaborate with the director to supervise and develop Fitness Center team members, maintaining high-quality standards.
- Ensure trainers submit paperwork and agreement renewals by specified deadlines.
- Provide leadership and support to all Personal Trainers and Floor Monitors.
- Model and reinforce a positive and inclusive environment for members to pursue healthy living at all fitness levels.
- Set an example by fostering excellent member/guest interactions, contributing to member retention.
- Assist with Annual Giving initiatives and events.
- Assist with overseeing the quality and delivery of Health & Wellness programs and Y Active programs, addressing member inquiries.
- Support the management of the Floor Monitor schedule.
- Process Personal Training agreements and registrations using Daxko Operations software.
- Confirm the accuracy of paperwork submitted by trainers and ensure appropriate filing.
- Track weekly sessions of trainers and clients using Appointment King software, ensuring accountability.
- Follow up on all Personal Training Consultations to ensure members' needs are met.
- Collaborate with the Marketing team to ensure up-to-date program and department information for advertising purposes.
- Lead personal training sessions or group exercise classes, providing professional guidance and support to members in their fitness pursuits.
- Ensure completion and filing of PAR-Q and medical clearance paperwork for participants in Personal Training and Group Training programs.
- Supervise the upkeep of Fitness Assessment equipment, Biometric Equipment, and Appointment King software.
- Develop and maintain cleaning processes for the Fitness Center and its equipment.
- Address Fitness Center maintenance requests, coordinating necessary equipment repairs or facility maintenance with the Facilities Director or appropriate vendors.
- Report equipment issues to the Facility Director.
- Complete assigned duties as required.
What You Bring to the Y
- A bachelor's degree or a blend of education, professional experience, and training
- Knowledge of member relations system and/or database.
- Proficiency in Microsoft Office, especially Excel, Word, and Outlook.
- Ability to apply knowledge of accounting and finance basics.
- Must assume responsibility for accuracy and timeliness of work product.
- Ability to multi-task.
- Ability to manage projects and coordinate events with other staff members and volunteers to achieve long-and short-range goals of the Association.
- At least one year of direct supervision experience and Personal Training experience.
- Willingness to work evenings, weekends, and holidays as needed.
- Current nationally accredited personal training certification (ACSM, NASM, MSCA, ACE).
- Bloodborne Pathogens and Child Abuse Prevention training provided by the YMCA must be completed.
- You quickly learn from failure and value feedback in the effort to continuously improve.
- You are a team player with a positive, service-oriented attitude and you can work well with others.
- You listen for understanding and meaning. You speak and write effectively.
- You build good customer relationships and deliver customer-centric solutions.
- You leverage people's differences as strengths.
- You are organized, able to prioritize tasks, and handle multiple assignments.
Physical Requirements:
While performing the duties of this job, the staff member must be able to sustain long periods of active work. Ability to conduct one-on-one training, small or large group classes and activities that last up to an hour or so in duration. Ability to perform all physical aspects of the position; including sitting, talking, typing on a computer, leading class, walking, standing, bending, reaching, and lifting weights or objects of 50-75lbs. safely. (i.e., weights, some light machinery within the fitness center, etc.). Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
Work Location: 5807 McNeil Drive, Austin, Texas 78729, United States
About Us
The Greater Austin YMCA is a nonprofit community enterprise with a purpose of elevating quality of life in central Texas by boldly expanding access for all children, adults, families and seniors in our dynamically growing community. Founded in 1953 and anchored in three Central Texas counties, the Y has served close to 500,000 people and provided more than $30M in financial assistance and program subsidies over the past 10 years. We operate 8 community centers and Camp Moody along with 6 early childhood education centers, 60 afterschool programs on school campuses in four districts, and 20 summer camps, with 1500 staff team members, 1000 volunteers, and a $48M annual operating budget.
We are dedicated to fostering a diverse and inclusive workplace at the Greater Austin YMCA, where individuals from all backgrounds and experiences are valued. This commitment enriches our ability to fulfill our mission and uphold our values as we serve our community. We warmly encourage individuals from all walks of life to apply.
Additional Information:
The organization has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
The Greater Austin YMCA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Greater Austin YMCA complies with applicable state and local laws governing non-discrimination in employment in every location in which we have employees. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
We Take Care of Our People
- Benefit from a free household YMCA membership, enriching both your life and the lives of others.
- Access retirement planning options to secure your future.
- Enhance your skills through participation in learning and development workshops.
- Exclusive cell phone plan discounts for AT&T and T-Mobile/Sprint users.
- Discounts on programs and services to make your YMCA experience even more rewarding.
Pay Range: $16.00-$18.00 per hour, Depending on experience