Fitness Center General Manager

Job Posted 11/16/2022
Plus One, an Optum Company
New York, NY
United States
Category Fitness Manager
Experience Required
Degree Required
Job Description

Job Overview:

We are currently seeking a reliable and dedicated Site Leader with a passion for supporting healthy lifestyle habits to work at a high profile company’s fitness center located in New York, NY.

A Workplace Well-being Site Leader manages and directs all operations, staffing, revenue and expense goals, and marketing aspects of the site. He or she acts as a direct liaison between Workplace Well-being and the Client’s supervising department. Assumes the key responsibility, along with the Client Coordinator, in the marketing, promotion, planning, and staffing all programs. Although the Site Leader will spend less time on the site floor than the rest of the staff, he or she will maintain a high profile with both staff and members.

  • Implement and follow all Workplace Well-being and Client policies and procedures as outlined in the Team Member Manual.
  • Respond to member/guest suggestions, concerns, and complaints in a timely, professional, and consistent manner while providing the gold standard in customer service. Take ownership of challenges by finding the appropriate team member who can directly assist, if unable to provide efficient support to member/guest.
  • Has primary responsibility for full cycle human capital inclusive of hiring, coaching, motivating, scheduling, training, developing, evaluating, firing and assigning projects and workload to staff.
  • Ensure the staff is providing gold standard customer service and quality programming to the membership.
  • Encourage and support staff to pursue advanced training, development and growth opportunities, and to apply for eligible job opportunities within Workplace Well-being.
  • Complete internal development courses through learning management platform.
  • Provide leadership to set the tone and personality of the site.
  • Enhance staff retention by making it a motivating and engaging place to work with professional development opportunities.


  • A bachelor’s degree with two to three years of management experience.
  • Ability to multi-task, execute time management and problem-solving skills, organization and follow-up skills.
  • Ability to hire, coach, train and develop staff.
  • A thorough knowledge of financial reporting such as budgeting, forecasting, and strategic business planning.
  • Prior experience in corporate fitness setting and/or spa setting.
  • Current CPR/AED and First Aid certification.
  • Competent with Microsoft Suite (Word, Excel, Power Point, Outlook) and finance/payroll systems.
  • Full COVID-19 vaccination is an essential requirement of this role. Plus One, an Optum Company will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance.

About Us:

Plus One, part of the Optum Workplace Well-being portfolio of services, provides fitness and well-being services to clients across a broad range of industries, driving employee engagement in health and wellness programs. Our services include fitness, nutrition, ergonomics, wellness coaching and health promotion. Our team members believe that the most effective way to help people adopt a healthier lifestyle is through personal connections infused with hospitality, empathy and a lot of fun.

Perks of working at Plus One, an Optum company:

  • Competitive compensation, with opportunities for career growth nationwide
  • Energetic atmosphere that promotes a work/life balance with a flexible schedule and weekends off
  • Health and life insurance for eligible team members
  • Disability and voluntary benefits for eligible team members
  • Paid time off for eligible team members
  • 401(k) Retirement Plan
  • Employee Assistance Program
  • Access to state of the art facilities with functional training areas and top-of-the line strength and cardio equipment
  • Continuous internal growth and career development with free continuing education opportunities and credits
  • FREE CPR/AED re-certification
  • Exclusive company discounts on select services, products, conferences and events
  • Qualified transportation and parking benefit

Plus One, an Optum company, is an equal opportunity employer. We believe in a culture of equal employment and opportunity for all people. Qualified candidates will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, genetic information, marital status, familial responsibilities, citizenship status, military or protected veteran status or any other category protected by law. Plus One provides reasonable accommodations to employees and applicants where applicable; for more information, contact our HR department at

For residents of New York City and Colorado only: The hourly rate for this position ranges from $22 to $40. Pay is based on several factors including, but not limited to, education, work experience, certifications, geographic differentials, and other business and organizational needs. In addition to the hourly rate, Plus One offers a comprehensive benefits package (all benefits are subject to eligibility requirements), which includes health insurance, life and disability benefits, 401(k) plan, and paid time off. Plus One, an Optum Company, adheres to all federal, state, and local minimum wage requirements.

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