HealthFitness is expanding its team at the Delhi Athletic Club located in Delhi Township just outside of Cincinnati, OH. This leadership role manages and directs all operational, administrative, and programming aspects of the aquatics and kids camps programs within a large, community focused client site ensuring the highest level of participation, results achievement, and customer service. This position is responsible for assisting in strategic business planning, staff supervision, program design & facilitation, administrative tasks, contract compliance, and data analysis. This individual also oversees all promotions and outreach activities with the support of their department coordinators.
Key Accountabilities
Carries out supervisory responsibilities (in designated department) in accordance with HealthFitness policies, procedures and applicable laws including recruiting, onboarding, training, evaluating, developing, and succession planning. Determines and assigns work assignments to ensure staff remains challenged and productivity is maximized. Promotes and encourages career growth.
Ensures staff is properly trained and holds HealthFitness approved certifications needed for safe and effective program delivery. Provides continuous feedback and coaching to ensure quality of all program and service delivery. Conducts annual performance appraisals and may initiate formal corrective action as needed.
Leads regular staff meetings to ensure associates are informed about HealthFitness as well as onsite events, initiatives, and status. Attends Leadership meetings.
Submits payroll records and billing worksheets accurately and according to policy.
Assists General Manager in developing and implementing the yearly strategic business plan to identify deliverables, service offerings and initiatives, targeted outcomes, and marketing strategy.
Assists General Manager in preparing and managing operating budget. Ensures expenditures are made in accordance with applicable policies and procedures.
Tracks participant and program data for measurement of goal achievement, outcomes, and results. Assists General Manager in creating outcomes focused reports based on business plan goals and objectives.
May coordinate marketing and communications to maximize membership, utilization, and engagement. Supports and participates in community events, outreach, networking, and onsite special events.
Maintains accurate records and ensures confidentiality of data collected during health assessment and health promotion/membership activities in accordance with HealthFitness requirements, including if applicable file transfer, processes, collaborating with related suppliers and/or storage.
Opens/closes facility and serves as point of contact, lifeguard and conducts administrative duties, maintains facility cleanliness, pool deck maintenance and aquatic programming supervision.
Other duties as needed/assigned.