Financial Performance & Sales:
Directly responsible for the department’s financial performance in total fitness services
Responsible for hitting personal & club monthly sales Key Performance Indicator (KPI) targets
Personal Trainer payroll & expense management
Partners closely with the Membership department ensuring that initial fitness assessments are being booked and the advisors are building value on the tour
Ensures that the PT presentations and fitness assessments (VFP’s) are structured and standardized, consistent with corporate standards
Develops lead generation strategies with team
Establish Fitness Services sales goals for the Fitness Consultants and front desk employees
Team & People Management:
Responsible for the recruiting, hiring and onboarding of personal training staff to keep staff budget at the forecasted levels
Develops a high performing team through coaching, teaching and training
Performance & KPI management of all fitness staff
Develop product knowledge of all staff
Partner with the club Lead Trainer to develop and grow Personal Training staff
Effectively communicate all department initiatives, standards, and directives
Provides input and participates in performance assessment and termination processes for Personal Trainers, in partnership with HR, and Management
Establishes and develops a collaborative and results-focused Personal Training team.
Creates a positive and healthy workplace environment that provides opportunities for advancement for staff
Supplement & Inventory Management:
Orders all supplements to ensure that the club has enough on hand to hit its supplement goal
Manages the supplement profit & loss
Current CPR & First Aid are required and must be maintained through employment
Ability to create and sustain a culture of service focused on hospitality, caring, welcoming and fun
A passion for fitness. Demonstrated knowledge of fitness equipment and wellness strategies
Strong communication (oral and written), interpersonal and relationship-building skills
Strong MS Office software skills with an ability to adapt learning to incorporate new technologies
Education & Experience:
A related University degree (in Exercise Science, Exercise Physiology or Kinesiology) or equivalent experience strongly preferred
2 years related sales experience
2 years’ experience in the fitness industry
2 years of leadership and people management experience including proven success in leading, coaching and motivating teams and individuals to achieve goals and objectives across multiple locations
Demonstrated ability to motivate and influence all levels of the organization
Business Acumen: Fosters knowledge in policies, practices, trends, and information affecting the business and/or industry. The ability to make good judgements and quick decisions.
Sales Strategy Development: Quantifies and prioritizes available opportunities for achieving sales performance objectives. Identifies future sales-related trends, creates clear action plans for achieving results and adapts strategy to changing conditions.
Managing Performance: The ability to take responsibility for one’s own or one’s employees’ performance, by setting clear goals and expectations, tracking progress against the goals, ensuring feedback and addressing performance problems and issues promptly.
Coaching & Development: Provides feedback, instruction, and development guidance to help others excel in their current or future job responsibilities; plans and supports the development of individual skills and abilities. Provides timely guidance to help others strengthen specific knowledge/ skill areas needed to accomplish a task or solve a problem.
Teamwork: Actively participates and fosters an environment that sustains a collaborative approach to working with others.
Customer Service Orientation: Listens & responds effectively to customer questions; resolves customer problems to the customer's satisfaction; respects all internal and external customers; uses a team approach when dealing with customers; follows up to evaluate customer satisfaction; measures customer satisfaction effectively; commits to exceeding customer expectations.
Communication Skills: Conveys information accurately, concisely and compellingly to a variety of audiences and adapts communication methods based on situation.
Technical/Professional Knowledge & Skills: Demonstrates a satisfactory level of technical and professional skill or knowledge in position-related areas; keeps up with current developments and trends in areas of expertise.
Product Knowledge Expertise: The ability to demonstrate in depth knowledge of how our products and services work, know the ins and outs of the products and services just like a customer who uses it every day would. Acquires and applies this knowledge to accomplish results. Understands each department in the club and all services provided.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position requires the ability to perform an aerobic activity for the duration of a class. Bending and moving is done frequently. Physical activity will include standing, walking, reaching with hands and arms, climbing or balancing, sitting and stooping, kneeling, crouching, or crawling. Lifting requirements are 50 pounds and occasionally up to 100 pounds. The vision requirements are close, distant, depth, and ability to adjust focus.
This job operates in a health club environment. This position routinely deals with club employees, members and vendors. This role routinely uses standard office equipment such as computers and phones. This is a high paced environment.
There is very little travel in this position. The employee may be asked to travel local infrequently to other clubs or to corporate for meetings.
Position type and expected hours of work:
This is a full-time exempt position with varying hours of work. This position frequently requires long hours and night/weekend work. This position may require working on the last day of the month.
Health Benefits: Medical, Dental, Vision
Life insurance ($25k), MetLife
Long Term Disability (LTD), MetLife
PTO & Paid Holidays
Employee Assistance Program (EAP), MetLife
Complimentary membership for you and one other (full time employees only)
Employee Discounts and more!
This position is responsible for the leadership, interviewing, hiring, scheduling, and performance managing all Personal Trainers in their club.
Edge Fitness, LLC is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.
The above statements are intended to describe the general activities, duties and responsibilities that are required of the employee for this job. Please note these statements are not an exhaustive list of all activities, duties and responsibilities. Duties, Responsibilities and activities may change at any time with or without notice.